Updated Review: 11-8-2017 In response to my initial review (posted below this update), Avantree contacted me and offered a free replacement. I received this replacement within 3 days at no charge. Where the first dongle would not connect to both my phone and...
Updated Review: 11-8-2017
In response to my initial review (posted below this update), Avantree contacted me and offered a free replacement. I received this replacement within 3 days at no charge.
Where the first dongle would not connect to both my phone and headset whatever methods I tried, this one did. However, for those that it does not connect to both immediately, there is a little bit of juggling to get it to work. I will outline this here:
1. Place dongle into USB slot on computer (Avantree recommends using a front facing port). Do not attempt to install any software if you have Windows 10. The software will actually keep the dongle from working properly.
2. Windows 10 has built in drivers for Bluetooth and should find the dongle immediately. You can check this by looking at the tray (bottom right, where the time shows) and seeing the Bluetooth logo.
3. Under the Settings/Devices/Bluetooth menu, make sure Bluetooth is turned on. Then scroll down to "Related Settings/Other Bluetooth Options" and make sure the box is checked for your computer to be discoverable.
4. Go to the Bluetooth settings on your phone and proceed as normal when searching for a new device. Connect your phone once your computer name appears. You may have a code check to verify, between computer and phone, in this process.
5. Turn off the Bluetooth service on your phone (This will keep your phone and computer paired, but not connected).
6. Now, turn on your headset and make sure it''s in discovery/pairing mode. Since you''ve turned off Bluetooth on your phone, you computer should now only see the headset. It will not automatically connect, so you must look in the Settings/Bluetooth/Other Devices list for your headset. Click on it to connect.
7. Once your headset is connected, turn your phone''s Bluetooth service back on. You may or may not need to click on the computer name again to connect.
8. That''s it. You should be connected via Bluetooth to both your phone and your headset. What I found was that the Bluetooth dongle registers and audio device (whichever is connected first), and then the second audio device cannot be connected. This method basically tricks the dongle into seeing only one audio device at a time, for pairing.. and since pairing needs a manual disconnect, it remains on both items for you to connect for use.
Another tip: If you''ve connected your headset via Bluetooth, ensure that it is is the default sound device (I''ve set it for both sound and recording as default). Under the Sound Settings/Playback Devices/Advanced Tab (right-click the sound icon in your tray), ensure that the exclusivity mode is unchecked. This is where it says, "Allow Applications to take exclusive control of this device"... What this basically means is that some applications, when ran, will use your audio exclusively.. meaning your phone calls will not work while audio is running on your computer to your headset.
If you have any questions, please feel free to ask. Since I am successfully able to use the dongle on my phone and headset, the audio is crystal clear on both, and there is no disruption/interference between the two, I feel very satisfied and am changing my review. I am giving 4 stars. The loss of one star is due to the "juggling setup" that was necessary since this item did not come with suitable instructions that dictated this process.
I would like to thank Avantree for their excellent, and timely, customer service.
I got this product mainly to use my Bluetooth headphones for listening to PC Audio.
Plug-n-Play works without installing the software/driver''s. In fact, installing the BlueSoleil drivers made it stop working.
I have a W10 Lenovo PC. The Bluetooth found my phone and I was able to transfer a file with no problem. However, it did not and would not fine my Bluetooth headset.
After fiddling around with it for 2 hours (internet research and making adjustments), it still would not find the headset and produce audio.
During my research, I found that it uses CSR chipset, which is outdated as CSR is no longer in business. They were bought out by Qualcomm who provides the last known driver''s but offers no other support (no new drivers coming).
Lesson: If at all possible, try to find an adapter that does not use CSR technology.
Rating 1 star due to product being advertised to serve the purpose I was looking for and it does not.